/* AZBI CRM — белый + зелёный #11703b, по брендбуку и концепции */
:root{
  --green:#11703b; --green-soft:rgba(17,112,59,.07); --green-line:rgba(17,112,59,.18);
  --orange:#fcb95c; --blue:#1534e8; --brown:#603314; --cream:#fffbed;
  --ink:#010811; --muted:rgba(1,8,17,.55); --bg:#ffffff; --card:#ffffff;
  --danger:#b42318; --danger-soft:#ffe3e3;
}
*{box-sizing:border-box}
html,body{height:100%}
body{margin:0;background:var(--bg);color:var(--ink);
  font:14px/1.45 system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;
  -webkit-font-smoothing:antialiased}
button{font:inherit;cursor:pointer;border:none;background:none;color:inherit}
input,textarea{font:inherit;color:inherit}
::selection{background:var(--green);color:#fff}

/* ---------- вход ---------- */
.login-wrap{min-height:100vh;display:grid;place-items:center;background:var(--bg);position:relative;overflow:hidden}
.login-blob{position:absolute;width:420px;height:420px;right:-140px;top:-160px;background:var(--green);
  opacity:.10;border-radius:58% 42% 55% 45%/50% 58% 42% 50%;animation:blob 14s ease-in-out infinite alternate}
@keyframes blob{to{border-radius:45% 55% 42% 58%/58% 45% 55% 42%;transform:rotate(12deg) scale(1.05)}}
@media (prefers-reduced-motion:reduce){.login-blob{animation:none}}
.login-card{width:min(360px,92vw);background:var(--card);border:1px solid var(--green-line);
  border-radius:16px;padding:2rem 1.8rem;box-shadow:0 24px 60px -36px rgba(17,112,59,.45)}
.brand{font-weight:800;font-size:1.5rem;letter-spacing:.04em}
.brand b{color:var(--green)}
.brand-sub{color:var(--muted);font-size:.8rem;margin:.2rem 0 1.4rem}
.field{margin-bottom:.9rem}
.field label{display:block;font-size:.72rem;font-weight:700;text-transform:uppercase;
  letter-spacing:.08em;color:var(--muted);margin-bottom:.3rem}
.field input{width:100%;border:1px solid var(--green-line);border-radius:10px;padding:.6rem .8rem;background:#fff}
.field input:focus{outline:2px solid var(--green);outline-offset:1px;border-color:transparent}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:.4rem;border-radius:10px;
  padding:.6rem 1.1rem;font-weight:700}
.btn-green{background:var(--green);color:#fff;width:100%}
.btn-green:hover{filter:brightness(1.08)}
.login-err{color:var(--danger);font-size:.8rem;min-height:1.2em;margin-top:.6rem}

/* ---------- каркас ---------- */
.app{display:none;height:100vh;grid-template-columns:220px 320px 1fr;grid-template-rows:52px 1fr}
.app.on{display:grid}
.topbar{grid-column:1/4;display:flex;align-items:center;gap:1rem;padding:0 1rem;
  border-bottom:1px solid var(--green-line);background:#fff}
.topbar .brand{font-size:1.05rem}
.stats{display:flex;gap:1.1rem;margin-left:auto;font-variant-numeric:tabular-nums}
.stat{font-size:.75rem;color:var(--muted)}
.stat b{display:block;font-size:.95rem;color:var(--ink);text-align:center}
.stat.warn b{color:var(--danger)}
.me{display:flex;align-items:center;gap:.5rem;font-weight:600;font-size:.85rem}
.avatar{width:28px;height:28px;border-radius:46% 54% 52% 48%/52% 46% 54% 48%;
  background:var(--green);color:#fff;display:grid;place-items:center;font-size:.75rem;font-weight:800}
.logout{color:var(--muted);font-size:.75rem}
.logout:hover{color:var(--danger)}

/* ---------- панель очередей ---------- */
.nav{border-right:1px solid var(--green-line);padding:.8rem .6rem;background:#fff;overflow:auto}
.nav h4{margin:.4rem .5rem;font-size:.68rem;text-transform:uppercase;letter-spacing:.12em;color:var(--muted)}
.nav-i{display:flex;align-items:center;gap:.5rem;width:100%;text-align:left;padding:.5rem .6rem;
  border-radius:9px;font-weight:600;color:var(--muted);margin-bottom:.1rem}
.nav-i:hover{background:var(--green-soft)}
.nav-i.on{background:var(--green-soft);color:var(--green)}
.nav-i .cnt{margin-left:auto;font-size:.68rem;font-weight:800;background:var(--orange);
  color:var(--ink);border-radius:999px;padding:.05rem .45rem}

/* ---------- список диалогов ---------- */
.list{border-right:1px solid var(--green-line);display:flex;flex-direction:column;background:#fff;min-width:0}
.search{padding:.6rem;border-bottom:1px solid var(--green-line)}
.search input{width:100%;border:1px solid var(--green-line);border-radius:9px;padding:.45rem .7rem}
.search input:focus{outline:2px solid var(--green);outline-offset:1px}
.convs{overflow:auto;flex:1}
.conv{display:block;width:100%;text-align:left;padding:.65rem .8rem;border-bottom:1px solid rgba(17,112,59,.08)}
.conv:hover{background:var(--green-soft)}
.conv.on{background:var(--green-soft);box-shadow:inset 3px 0 0 var(--green)}
.conv-top{display:flex;gap:.5rem;align-items:baseline}
.conv-name{font-weight:700;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.conv-time{margin-left:auto;font-size:.68rem;color:var(--muted);flex-shrink:0}
.conv-prev{color:var(--muted);font-size:.8rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:.15rem}
.badges{display:flex;gap:.3rem;margin-top:.3rem;flex-wrap:wrap}
.b{font-size:.62rem;font-weight:800;border-radius:5px;padding:.08rem .4rem}
.b-tg{background:rgba(21,52,232,.10);color:var(--blue)}
.b-ig{background:rgba(252,185,92,.3);color:var(--brown)}
.b-unread{background:var(--orange);color:var(--ink)}
.b-cat{background:var(--green-soft);color:var(--green)}
.b-assignee{background:rgba(1,8,17,.06);color:var(--muted)}
.b-closed{background:rgba(1,8,17,.08);color:var(--muted)}
.empty{padding:2rem 1rem;text-align:center;color:var(--muted);font-size:.85rem}

/* ---------- чат ---------- */
.chatpane{display:grid;grid-template-rows:auto 1fr auto;min-width:0;background:
  linear-gradient(var(--green-soft), transparent 140px)}
.chat-head{display:flex;align-items:center;gap:.7rem;padding:.6rem 1rem;border-bottom:1px solid var(--green-line);background:#fff}
.chat-title{font-weight:800}
.chat-sub{font-size:.75rem;color:var(--muted)}
.chat-actions{margin-left:auto;display:flex;gap:.4rem}
.chip{border:1px solid var(--green-line);border-radius:8px;padding:.35rem .7rem;font-size:.75rem;font-weight:700}
.chip:hover{background:var(--green-soft)}
.chip.primary{background:var(--green);color:#fff;border-color:var(--green)}
.chip.danger{color:var(--danger);border-color:rgba(180,35,24,.35)}
.chip.danger:hover{background:var(--danger-soft)}
.msgs{overflow:auto;padding:1rem;display:flex;flex-direction:column;gap:.5rem}
.msg{max-width:72%;padding:.55rem .8rem;border-radius:13px;border:1px solid var(--green-line);
  background:#fff;white-space:pre-wrap;word-break:break-word}
.msg.out{align-self:flex-end;background:var(--green);color:#fff;border-color:transparent}
.msg.note{align-self:stretch;max-width:none;background:rgba(252,185,92,.15);
  border:1px dashed rgba(96,51,20,.4);font-size:.85rem}
.msg-meta{font-size:.65rem;opacity:.65;margin-top:.25rem}
.msg.out .msg-meta{color:rgba(255,255,255,.8)}
.day-sep{align-self:center;font-size:.68rem;color:var(--muted);background:var(--green-soft);
  border-radius:999px;padding:.15rem .8rem;margin:.4rem 0}
.composer{display:grid;grid-template-columns:1fr auto auto;gap:.5rem;padding:.7rem 1rem;
  border-top:1px solid var(--green-line);background:#fff}
.composer textarea{resize:none;border:1px solid var(--green-line);border-radius:10px;
  padding:.55rem .8rem;min-height:42px;max-height:140px}
.composer textarea:focus{outline:2px solid var(--green);outline-offset:1px}
.hint{grid-column:1/4;font-size:.68rem;color:var(--muted)}

/* ---------- карточка клиента (drawer) ---------- */
.drawer{position:fixed;top:0;right:-360px;width:340px;height:100vh;background:#fff;z-index:30;
  border-left:1px solid var(--green-line);box-shadow:-18px 0 40px -30px rgba(1,8,17,.4);
  transition:right .25s ease;padding:1rem;overflow:auto}
.drawer.on{right:0}
.drawer h3{margin:.2rem 0 .8rem}
.kv{display:flex;justify-content:space-between;gap:.6rem;padding:.4rem 0;
  border-bottom:1px solid rgba(17,112,59,.1);font-size:.82rem}
.kv b{font-variant-numeric:tabular-nums;text-align:right}
.drawer h4{margin:1rem 0 .4rem;font-size:.72rem;text-transform:uppercase;letter-spacing:.1em;color:var(--muted)}
.hist{font-size:.78rem;padding:.35rem 0;border-bottom:1px solid rgba(17,112,59,.08);color:var(--muted)}
.hist b{color:var(--ink)}
.drawer-close{position:absolute;top:.7rem;right:.8rem;color:var(--muted);font-size:1.1rem}

/* ---------- тосты ---------- */
.toasts{position:fixed;bottom:1rem;left:50%;transform:translateX(-50%);z-index:50;
  display:flex;flex-direction:column;gap:.4rem;align-items:center}
.toast{background:var(--ink);color:#fff;border-radius:10px;padding:.5rem 1rem;font-size:.82rem;
  box-shadow:0 10px 30px -12px rgba(1,8,17,.5)}
.toast.err{background:var(--danger)}

/* ---------- мобильная версия ---------- */
@media (max-width:900px){
  .app.on{grid-template-columns:1fr;grid-template-rows:52px 1fr}
  .nav{display:none}
  .list,.chatpane{grid-column:1}
  .list{display:flex}
  .app.mobile-chat .list{display:none}
  .app:not(.mobile-chat) .chatpane{display:none}
  .msg{max-width:86%}
  .stats{display:none}
  .back-btn{display:inline-flex}
  .mobile-tabs{display:flex;gap:.3rem;padding:.5rem .6rem;border-bottom:1px solid var(--green-line);overflow-x:auto}
  .mobile-tabs .chip{white-space:nowrap}
}
.back-btn{display:none;font-size:1.1rem;font-weight:800;color:var(--green)}
.mobile-tabs{display:none}
@media (min-width:901px){.mobile-tabs{display:none}}


/* ---------- вложения ---------- */
/* Треть обращений приходит фотографией: снимок аппарата, чек, экран с ошибкой.
   Показываем прямо в переписке, иначе оператор уходит смотреть в телеграм. */
.m-img{display:block;max-width:280px;max-height:280px;border-radius:12px;margin:6px 0;cursor:zoom-in;object-fit:cover}
.m-video{display:block;max-width:280px;border-radius:12px;margin:6px 0}
.m-note{display:block;width:200px;height:200px;border-radius:50%;margin:6px 0;object-fit:cover;background:#000}
.m-audio{display:block;width:240px;margin:6px 0}
.m-file{display:inline-block;margin:6px 0;padding:8px 12px;border-radius:10px;
        background:rgba(17,112,59,.08);color:#11703b;text-decoration:none;font-weight:600}
.m-file:hover{background:rgba(17,112,59,.14)}

.lightbox{position:fixed;inset:0;z-index:90;background:rgba(0,0,0,.85);
          display:grid;place-items:center;cursor:zoom-out;padding:20px}
.lightbox img{max-width:100%;max-height:100%;border-radius:8px}

/* ---------- запись ---------- */
.rec-bar{display:flex;align-items:center;gap:10px;padding:10px 14px;
         border-top:1px solid var(--line,#e6e8ea);background:rgba(220,38,38,.06)}
.rec-preview{width:64px;height:64px;border-radius:50%;object-fit:cover;background:#000}
.rec-dot{width:10px;height:10px;border-radius:50%;background:#dc2626;animation:recblink 1s infinite}
@keyframes recblink{50%{opacity:.25}}
.rec-left{font-variant-numeric:tabular-nums;color:#dc2626;font-weight:700}
.send-state{font-size:12px;color:#6b7280}